ORDER CANCELLATION POLICY:

Orders placed are no longer able to be cancelled or edited in any way. Please make sure to review your cart before placing any orders. Orders will be shipped according to the associated fulfillment/pre-order timeline.

The quantity of items in orders cannot be edited, however as long as this change does not accrue any additional cost or necessitate a refund, we are able to assist with changing the size/variant of items already in an order depending on item availability.

 

DAMAGES AND ISSUES:

If your product has arrived defective, destroyed, or otherwise unusable, please contact us via email at violentvira@gmail.com Our customer service team will be happy to figure out a solution to this problem.

Please note that we cannot be held liable for, and do not issue refunds or replacements for, minor cosmetic damages suffered in transit. 

RETURN POLICY FOR REFUNDS/EXCHANGES:

All return/exchange requests must be made within 30 days of the shipment delivery date. Items must be in original/unwashed/unworn condition to be eligible for a refund.

Unless it is being returned due to a production defect, we can not offer a refund for your original shipping costs. We are not responsible for exchange/return shipping costs incurred. All returns will be subject to a $3 restocking fee.

Please EMAIL [email protected] for any returns or exchanges BEFORE sending your order back to us.

 *Please include a note requesting a new size or refund for the item(s).*

EXCEPTIONS / NON-RETURNABLE ITEMS:

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care/intimate goods (such as beauty products or underwear). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

  

If you have any further questions, please don't hesitate to contact us at [email protected]